DON'T SEE THE PRODUCT YOU ARE LOOKING FOR? We have access to thousands of imprinted products. Call 303-823-0327 x100 or email [email protected] and we will help you find exactly what you are searching for.
PLACING ORDERS: All orders must be written and may be submitted to VisABILITY. You may order through nonprofitbrandingproducts.com or visability.com or email your order to [email protected].
PURCHASE ORDERS: If your organization's policies require you to prepare an internal purchase order, you must include the PO number with your order. A copy of the purchase order is not necessary, just the number to add to your order.
CREDIT INFORMATION: New customers must provide a credit card for first orders. The card will be charged when your order is shipped and invoiced. To receive 21 net terms on subsequent orders, new customers should call 303-823-0327 x 106 or email Maureen at [email protected] for a credit application. (All CPB-qualified public radio and television clients automatically receive 21 net terms for their orders.)
SUBMITTING ART: Please email art to [email protected]. Be sure to include your name and contact information on the art email.
Your art should be submitted in Adobe Illustrator vector images with fonts converted to outlines and saved as .EPS. We can accept Illustrator and Photoshop files up to CC 2018. Acceptable art formats include original Adobe Illustrator .AI files or editable press-quality PDF files generated from Illustrator.
For 4-Color Process/CMYK art, please submit high resolution (minimum 300 dpi) files scanned to size and saved as a TIFF file. We can accept up to Adobe Photoshop CS2.
ART REVIEW: We provide Art Proofs for client review. Art Proofs must be approved by fax or email prior to our initiating production of your order. As indicated on individual product pages, a pre-production proof of the actual product is available for many items and is required for some.
ORDER CONFIRMATION: Once your order has been entered into our system, you will receive a confirmation that includes all pricing FOB factory. If you do not receive an order confirmation from us within a day or two of submitting an order, please contact us to be sure your order has been received by VisABILITY.
OVER AND UNDER RUNS: Most custom items are shipped and invoiced in a quantity that ranges between 10% more than you ordered and 10% less than you ordered. This pattern of variance is because factories will imprint a few more than the order calls for and then the final quality inspection will reject all those with imperfect imprints. You will be invoiced only for the number of items shipped.
CANCELLING AN ORDER: If you decide to cancel an order in process, you will be invoiced for any factory pre-production and production expenses incurred.
RUSH ORDERS AND BELOW MINIMUM ORDERS: Requests for Rush Services and Below Minimum Quantities may be available, depending on the product, the imprinting process and the factory. Surcharges may apply for these services. Please call for specific information and we will try to meet your needs.
RETURNS: Merchandise that has been custom-imprinted cannot be returned unless there is a verifiable defect. Please inspect your order upon receipt for damaged or defective products.
All price and descriptions are subject to change without notice; though we strive for accuracy, we are not responsible for typos. If the price listed is different from the actual price, we will notify you before processing your order. Final product pricing is dependent on your purchase quantity and the number of colors in your imprint. Prices shown on the site are exclusive of any setup charges, art charges, shipping charges, applicable taxes, rush charges or any other additional charges which will be communicated prior to processing the order.
CONTACT US WITH ANY QUESTIONS:
President, Janice Gavan: [email protected]
Business Office, Maureen Thompson: [email protected]
Operations, Ed Thompson: [email protected]
Graphic Design, Betzy Ekstam: [email protected]
Customer Service, Susan Vendegna: [email protected]